Legal
The agreement between you and GoBrUk when you open an account or book a delivery.
Version 2026-08-30in effect from 30 August 2026we will tell you before a new version applies to your account
GoBrUk ("we", "us") provides same-day courier delivery in London and across the United Kingdom. These terms form the agreement between us and you when you open an account, request a quote or book a delivery.
By creating an account you confirm you have read and accept these terms and our Privacy Policy. If you are booking for a company, you confirm you are authorised to accept them on its behalf.
GoBrUk is for adults. You must be 18 or over to open an account or to book a delivery, and you confirm that when you sign up.
If we find that an account belongs to someone under 18 we will close it. Anything already collected will be delivered or returned — we will not leave a parcel in limbo — but no new booking will be accepted on that account.
You must give accurate details and keep them up to date, including the company name and registered address on a business account. You are responsible for everything done through your account and for keeping your password private.
Tell us straight away if you believe someone else has access to your account. We may suspend an account we reasonably believe is being used fraudulently or in breach of these terms.
You can close your account at any time from Settings. To confirm it we ask for your password and for a code we send to your email address, because closing an account removes data permanently.
Your account closes straight away and you will not be able to place new bookings or add credit from that moment. Your personal data is erased 30 days later, and during those 30 days you can cancel the closure by signing in and choosing to keep your account — nothing is deleted until the 30 days are up.
Before you can close your account, any delivery in progress has to finish or be cancelled, and any unspent credit has to be refunded to you or given up. We will tell you if either applies.
Some records have to be kept after your account is closed. We are required by law to keep financial records of what you paid for six years, and we keep proof of delivery until the period for disputing a payment or making a claim has passed. Those records are kept without your name, address or phone number attached to them. Everything else is deleted.
Payments you made are also held by our payment provider under their own legal retention. Closing your account removes any card you had saved with us. Our backups rotate on a 30-day cycle, so a copy of your data may remain in a backup for up to 30 days after erasure; those backups are not used for anything else, and if one is ever restored the erasure is applied again.
Prices are calculated from the driving route between your collection and delivery addresses, plus the service level you choose, with VAT shown before you confirm. The quote is fixed at the moment you book and does not change afterwards.
Bookings are paid from your prepaid credit balance. Credit is bought in advance and drawn down as you book. Unused credit is refundable to the original payment method on request while your account is open.
Delivery windows are targets, not guarantees. We commit to attempting collection and delivery within the window you selected, but traffic, weather, access problems and events outside our control can delay a job.
Someone must be available to hand over the parcel at collection and to receive it at delivery. If nobody is available, our rider will attempt to contact you; a wasted journey may still be charged.
You can cancel a booking at no charge until a rider has been assigned. After that, a charge may apply reflecting the journey already made. If we cancel a booking, you are not charged for it.
A motorbike is not the right vehicle for everything, and some things cannot be carried at all. There are three groups, and it is worth knowing which one your parcel is in before you book.
We will never carry:
Some things we can carry, but only on a business account, only if you tell us before you book, only if we agree in writing, and only where you have your own insurance for them. If you send any of these without arranging it first, they are not covered and we may refuse or return them.
These we will carry, but we cannot be responsible for their condition when they arrive. A motorbike vibrates, brakes and gets hot, and no amount of care changes that.
No list covers everything. We may also refuse anything that we reasonably consider to be of a value, or a risk, above what a motorbike delivery is meant to carry. If we do, we will tell you why.
You are responsible for packing your parcel so it survives normal handling on a motorbike, and for giving us its weight and dimensions accurately. We may refuse or return a parcel that is unsafe or outside our limits, and the booking may still be charged.
Before you book you must tell us what is inside the parcel. What you tell us must be true and complete. We rely on it to decide whether we can carry it safely and lawfully, and to know what our courier is putting on a motorbike.
If what you sent is not what you described, we may refuse it, return it, or — where it is unsafe or unlawful to keep or return it — dispose of it. Where that happens we are not responsible for the parcel or for anything that follows, and the booking may still be charged. We will tell you before disposing of anything, unless the law prevents us.
Our courier may ask to see the contents of a parcel before accepting it, and may refuse to carry anything that is not what you described, that appears unsafe, or that is on the list above. A refusal is not a failure of our service.
Once a parcel is with us we will not normally open it. We may do so where we reasonably believe it is unsafe or unlawful, or where a police officer, customs officer or other authority requires it — and we will tell you when we have.
If you have a personal account and a parcel is lost or damaged while it is with us, and that was our fault, we will pay you what it cost you, up to £100 for each booking. That limit is shown to you before you book. We cannot cover more than that today, so please do not send anything worth more than £100 — if you need to, open a business account and talk to us first.
If you have a business account, we do not insure the goods we carry. It is your responsibility to arrange your own insurance for anything you send with us. Where we are liable, that liability is limited to what the goods cost you.
In both cases, “what it cost you” means what you paid for the goods, not what you would have sold them for. Tell us within 7 days of the delivery date so we can investigate while the evidence is still available.
We are not liable for indirect or consequential loss — including lost profit, lost contracts or missed opportunities — or for loss caused by your own packaging, description or instructions.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. If you are a consumer, nothing here affects your statutory rights.
If what you sent was not what you described, or was something we do not carry, you are responsible for what that costs us — a fine, damage to a vehicle, a claim by someone else, or the cost of safely disposing of the parcel.
On a business account that covers all costs, expenses and losses that follow. On a personal account it covers the direct loss it causes us.
Raise a ticket from your dashboard or write to us and we will acknowledge it and tell you what happens next. We would rather hear about a problem than have you discover it again on the next delivery.
We may update these terms. Each version carries a version number and a date, and we will tell you before a new version applies to your account. Continuing to book after that date means you accept the new version.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer, this does not remove protections you have under the law of the country where you live.
Questions about these terms: support@gobruk.com.
Something here unclear? Ask us before you book — we would rather explain it now than argue about it later.